When someone is talking with emotion especially anger, be assured that
person will not be rational. Emotion clouds the mind. An emotional
person can never be rational, and when emotion arises all sensory
perceptions shall be attuned to accustom its frequency.
Anger burns from the ego, it is an expression, an extension of the ego.
A person who is habitually angry has a over-inflated ego that he/she
projects to another person spontaneously.
When you feel that you are being challenged or insulted, you get angry
in order to defend your ego, to let the other person know that there is
something inside you that must be worshiped.
In other case, when a person is defending a cause or thinks that he/she
is doing something right or serving justice, he/she has the right to be
angry in order to uphold that cause. That again is imposing your ego on
others. Because whatever you think is right or justice is what your ego
recognizes it to be. For centuries human has been manipulated to fight
for a certain cause or 'freedom' but effective they are merely tools to
serve the political interests (greed) of others in the name of
justice.
All emotions are contagious. A greed of a person can result in a
community of greedy people; a single angry person can cause a social
upheaval, mob or riots, one grandmother's story that was made up for her
grandson to go to bed early can result in generations of children
shiver in bed when the dog howls at night. That has to do with how the
human emotions are manipulated.
The flame of anger that burns out from the ego of an angry person
projects directly toward the ego of the target. When the ego of the
targeted person is challenged or threatened, he/she will react with
anger in order to defend the ego. Eventually we have a war of fire that
burns and destroys everything beyond recovery. Physical objects are
smashed, hurtful words are uttered that result in lifetime of painful
memories, physical violence and even death. This is the danger of the
ego fire or human anger if it is not restrained.
In a conversation when someone is speaking angrily, there is no
communication. This is merely a one-way projection of ego toward the
other person. A negotiator never negotiates under such circumstances.
The first rule is always to pacify all emotions, to bring out
rationality. More advanced negotiator will go for reverse emotional
manipulation. That will not be discussed.
So you can never talk sense in an argument, you can never reason with an
angry person. What do you do? Never react with emotion, both anger
and fear. Just listen or pretend to listen attentively and observe the
behavior. By appearing to listen attentive, you show that you respect
their ego. By observing their behavior, you make them self-conscious.
One quick life-saving advise. In a situation when at least one person is
screaming at the top of the voice with anger, get out immediately.
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